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U­-Store Self Storage - Kalamazoo

4221 S 9th St, Kalamazoo, MI 49009
Current Customers: 269.447.2954

Facility Reviews Summary

[Star][Star][Star][Star][Star] 5 Stars - 23 Reviews
5 Stars - 23 Reviews
Best storage facility in town!!
October 15, 2020
I called most local storage facilities on the west side of town in Kalamazoo and ended up at U-Store on 9th Street. Kris has such a wonderful personality. She listens to what your needs are and takes the time to explain what U-Store has to offer. Kris is extremely thorough with every aspect of renting a storage unit, as well as U-Haul truck/trailer rentals. She even took the time to show me how best to open, close and lock the door to my unit. Let me also add, these units are CLEAN!!! Anyone in need of a storage unit, just give Kris a call. You too, will be a very satisfied customer as I am!!
Reply from Manager on October 16, 2020
Thank you for your incredible recommendation!
Great Customer Service and Very Convenient
October 13, 2020
I had a very good experience in the few years I stored the majority of my belongings here. It was always plowed and easy to get to in the winter and Kris was always very helpful. One time I forgot to close my latch before I put the lock on and she locked it for me and let me know so I could come fix my lock! I would use them again if I had the need to store my things!
Reply from Manager on October 13, 2020
Thank you very much! We're happy to see that you were happy with Kris's customer service, and our Kalamazoo location as a whole. Please come back to us when you need storage again!
GREAT Customer Service!
Lisa Argo
October 5, 2020
We had to have a dropped trailer brought in for our items moved from Arizona, and this location was one of the few we found to allow this. Kris did a great job accommodating our moving and storage needs. I would highly recommend this facility.
Reply from Manager on October 5, 2020
Thank you for your recommendation and review!
Excellent Place for Storage!
September 25, 2020
I highly recommend this facility! Units are clean and well cared for, the website is easy to use and the manager is very helpful and responsive. Will definitely use again!
Reply from Manager on September 25, 2020
Thank you for your recommendation, and your kind words!
Fantastic Storage Facility and Staff!
Emilee Lawrence
September 1, 2020
The staff is courteous and professional, as well as kind. The facility was always clean and well maintained. I did not have any issues with the items I stored or access to them. Their online payment process is simple and a great option for ease of contactless and convenient payment. I have recommended friends to this facility and will continue to do so!
Reply from Manager on September 1, 2020
Thank you for your kind words and recommendation!
Perfect Choice
Mike P.
August 28, 2020
The Facility very clean and extremely secure. I was hesitant about leaving work items in my unit until recognizing all the security features around the complex from cameras on every corner to the large fencing with workers consistently doing walk through s. The staff is extremely nice and willing to work with you to suit your preference.
Reply from Manager on September 2, 2020
Thank you for kind words Mike. The security of the facility is extremely important to us. Kris does a fantastic job and can frequently be seen walking the site to ensure the property meets her expectations.
Kris is great, clean and secure storage place.
Bala Pulagam
August 26, 2020
I appreciate Kris's outstanding service. She answered all my questions and suggested me the best storage unit for my need. 9th street location is very clean and secured.
Reply from Manager on August 26, 2020
Thank you for your review! We're happy to see that Kris has exceeded your expectations!
lisa bergevin
August 18, 2020
Kris was always very friendly and helpful whenever i had any question
Reply from Manager on August 18, 2020
Thank you for your kind words!
Bill Shauman
June 19, 2020
Kris is the reason we still have a storage unit. She is always helpful, very personable and is an asset to the U Store franchise. Really helped out with coordinating three storage units during our recent move and rental of the Uhaul vehicle.
Reply from Manager on June 19, 2020
Thank you for your kind words!
Pandemic Safe
June 18, 2020
I was in the middle of moving homes and needed a place to store items during the pandemic. I was able to reserve a unit online and get moved in with ease. Kris made sure I had all my paperwork done by email.
Reply from Manager on June 19, 2020
Thank you for your review, Andrew!
Outstanding customer support. Returns calls promptly
Bill Brodie
June 17, 2020
Have been with them since 2018 and have rented at 6 months per contract. Facilities clean, well lit and customer service representative prompt on returning calls.
Reply from Manager on June 17, 2020
Thank you for your review, Bill!
Well run operation, enjoy doing business with U-Store, Kalamazoo
Mason Coleman
June 3, 2020
Kris is responsive and knowledgable, a great representative for your company.
Reply from Manager on June 3, 2020
Thank you for your kind words!
Kris is great!
Gregory Dunn
June 1, 2020
Kris has always been super friendly, helpful and done a great job with taking care of me! I appreciate her outstanding service and that's why I am a customer.
Reply from Manager on June 1, 2020
Thank you for your wonderful review!
Yes highly recommend 9th St facility
Lawrence Hamilton
May 29, 2020
Always clean and well organized. Kris provides excellent customer service, always very helpful.
Reply from Manager on May 29, 2020
Thank you for your wonderful review!
Great Manager, New & Secure Facilities
Lisa Mills (Davis)
May 27, 2020
From the minute I contacted Kris at the Kalamazoo U-Store I was greeted with professionalism and kindness. She walked me through getting exactly what I needed in a rental space from start to finish. She represents U-Store very well!
Reply from Manager on May 27, 2020
Thank you for your review! We're happy to see that Kris and our Kalamazoo U-Store property has met your expectations!
Great service
Karen Hulet
April 28, 2020
We absolutely love U Store. Chris has been wonderful to work with. She walks around the facility several times a day checking on the units and rigs stored there. She has called us a couple of times with a concern she thought we should know, the latest was to let us know that our cover was torn. We live right next door to another storage facility and it would be so much more convenient but in my opinion the security at U Store can not be beat. Thank you Chris.
Reply from Manager on May 15, 2020
Thank you for your kind words, and we're happy to see that Kris has exceeded your expectations!
Great service
Javier Sanchez
April 20, 2020
Service was great. Easy access. Unit was in great condition and staff was easy to work with
Reply from Manager on May 15, 2020
Thank you for your review! We are happy to see that you were happy with your storage experience with us!
This storage facility is as nice as could be imagined
April 11, 2020
Everything about our experience with UStore in Kalamazoo was positive. We had a temperature controlled unit which was always set exactly to the temperature that was discussed before we signed and was always clean. Being able to come and go as we pleased with our personal PIN made it easy to move in and move out at our convenience. You can tell that Kris takes great pride in her customer service; she was always friendly and helpful, even staying late one time to help me with an issue I had with my rental truck. Would recommend this place to anyone looking for a storage unit.
Reply from Manager on May 15, 2020
Thank you for your kind words, and we're happy to see that Kris has exceeded your expectations!
February 17, 2020
The staff at 9th street UStore is excellent and went above and beyond to help out our organization!
Great Storage Facility!!
Donna M
August 28, 2019
The entire facility was very clean and secure. The management team was very attentive and helpful. They patiently answered all of our questions. The kiosk and online registration/check-in was very simple and easy to follow. I highly recommend U-Store!
Brad Podobnik
August 27, 2019
Great service and very clean
Professional, quality & knowledgeable
Karen Suglia
June 21, 2019
Rented for three months. Space is clean. Staff is amazing!!! Easy access and supplies you need (boxes, locks). Highly recommend
Great Location,! Great Prices! friendly staff
Travis Gilbert
February 9, 2019
This storage facility is very clean ! very new ! Management is great! Prices are reasonable they also provide U-Haul rentals! And the 24 Hr. Kiosk is awesome! And I also purchase boxes,and a lock ! they have an array of supplies to fit your on the go moving I was treated with a warm welcome I even had a coffee while I waited I recomend this store to all my friends and family! Thanks U-Store!
Reply from Manager on February 11, 2019
Thank you for the great review Travis! We strive to be the best self-storage facility in Kalamazoo. We look forward to continuing to serve all of your storage needs!
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